PHARMA
HELP STOP THE VIRUS PRO BANNERS
BIKTARVY: STOP THE VIRUS AD
BIKTARVY: HIGH TRAFFIC DISPLAY BANNERS
BIKTARVY: BRANDED BANNER CITY SEGMENTATION
HCP VIDEO: NEW BIZ ESSENCE SPOT
miscellaneous
FIRST NIAGARA BANK BANNERS
Customer experience mapping
AMC THEATERS was getting little traction in their loyalty program: AMC Stubs. This Customer Experience Map revealed the gaps and concerns of their prospects and resulted in the revamping of their program.
DHL
FINANCIAL: Switching banks was always a hassle for customers. Banks wanted to know why. This CXM helped them understand the customer's journey in making the decision in choosing a bank.
Kroger is obsessed with their customers. They needed to know what their customers where thinking, doing, and feeling when engaging with the brand at every touch, in every channel. This was an excellent process to discover their experience.
KROGER
DHL:
This is a Customer Experience Map created for DHL International to understand the attitudes and perception of their customers. These findings were instrumental in developing a go to market strategy and creating a voice and attitude for the messaging in all channels. We also discovered major gaps in the "delivery" of their service.
This is a Customer Experience Map created for DHL International to understand the attitudes and perception of their customers. These findings were instrumental in developing a go to market strategy and creating a voice and attitude for the messaging in all channels. We also discovered major gaps in the "delivery" of their service.
Best Buy
A quirky banner that compelled engagement and reinforced the brand personality of the service.